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Shipping & Returns

SHIPPING

Orders are processed within 7 working days and shipped by courier SDA; they are delivered within approximately 24 hours (except islands and uncomfortable place); Saturdays and Sundays are not counted.

Shipping costs always include the cost of packaging and logistics.

In order to optimize postage is advisable to group items in a single order. It is advisable to pay by credit card or PayPal, so you do not have to wait the time required arrival of the transfer. For cash on delivery there is a surcharge of EUR 10.00 on the total order. The shipment will be made to the address specified by the customer when ordering and will be considered as made in the time it is delivered to the buyer.

Any delay of execution of orders can not be a ground for annulment of the same, rejection of the articles or claim whatsoever. Products travel at the risk of the recipient who is responsible for monitoring the state at the time of delivery in accordance with the order in terms of quality, quantity and reference articles. Any delay is due to the failure to send to the customer the necessary information to both the occurrence of force majeure, will result in delays in processing and receipt of the order.

For any shipping needs, please contact our offices at the following contacts:
Tel.  + 39.039.99.02.295

Email:  ordini@printingo.it

PRODUCT DELIVERY

The goods purchased, together with the invoice, is delivered by courier to the address specified by the customer when ordering online. Any special needs will have to be proposed to Erre Di Esse Grafica S.p.A. from the customer.

Erre Di Esse Grafica S.p.A. guarantees the delivery of the goods within 15 (fifteen) days from the date of receipt of the confirmation of the transaction. (For payment by cash on the 15 days they will be counted from the date of receipt of the order by e-mail).

If the customer chooses the delivery mode on delivery, payment can only be made through cash or cashier's check, to be delivered directly to the carrier at the time of receipt. In case of failure for absence of the recipient, the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient you are still absent, the goods will be returned to the sender (Erre Di Esse Grafica S.p.A.).

PRODUCT DELIVERY NONCONFORMING

Items purchased on site www.printingo.it are subject to discipline on the sale of consumer goods. Products delivered comply with the features described online in their respective pages and techniques.

Erre Di Esse Grafica S.p.A. is liable to the customer for the lack of conformity existed at the time of delivery. The non compliance of the products should be reported as required by law and by the form of request to the email address ordini@printingo.it and that must be attached by the customer at the time of shipment of the product may not comply with the copy of the order confirmation email sent by printingo.it.

The product, even if not in compliance at the time of dispatch to printingo.it to be subject to repair or replacement must be complete packaging and all the accessories and documentation received by the customer at the time of purchase. The return of the product without the original packaging, accessories and documentation above printingo.it prevents the replacement of the product.

Printingo.it reserves the right to verify the defect claimed by the Customer and to perform repair or replacement until after the control. If following verification by printingo.it, the defect does not result in a lack of compliance, printingo.it reserves the right to charge the Customer the costs of verification and recovery and the associated transportation costs.

LAW AND METHOD OF WITHDRAWAL

Purchases made on the site www.printingo.it are governed by Italian law on distance contracts (D.Lgs. 206/2005, from now on the "Consumer Code"). The consumer has the right to exercise the right of withdrawal.

In particular, the consumer has the right to terminate any contract with Erre Di Esse Grafica S.p.A., without penalty and without giving any reason, within 10 (ten) working days of receiving the goods. The right of withdrawal is recognized in the consumer in relation to any item which he purchased on site www.printingo.it.

The withdrawal notice may be sent within the same period, by email at ordini@printingo.it . If goods have been delivered the goods, the customer must return it Erre Di Esse Grafica S.p.A.

If the right of withdrawal is exercised by the customer in accordance with the provisions of this clause, Erre Di Esse Grafica S.p.A. will refund the amounts paid by the customer. In particular, Erre Di Esse Grafica S.p.A. proceed to the free transmission of the charge back for the cost of the goods shipped including all costs of shipping within 30 (thirty) days from the date on which it became aware of the right of withdrawal by the customer.

This operation is performed through the bank issuing the credit card used for payment or crediting the sum to the bank account specified by the customer. Erre Di Esse Grafica S.p.A. will reject any product returned with conditions other than those specified above, as well as products for which have not been fully paid by the customer the cost of returning, or have not been observed in the manner and times for the communication of exercise the right of withdrawal.

EXPRESS TERMINATION CLAUSE

In case of failure to pay all or part of the purchase price of the property, Erre Di Esse Grafica S.p.A. reserves the right to declare within the meaning and effect of art. 1456 of the Italian Civil Code resolved this contract by sending a written communication to electronic customer.

CLAIMS

For any claim or clarification, the customer must contact the number: +39 039 9902295 or e-mail ordini@printingo.it . The customer will be contacted for clarification within three (3) working days of the request.

APPLICABLE LAW AND COMPETENT COURT

This agreement is governed by Italian law. The exclusive jurisdiction and venue for any legal action brought by Purchaser under this warranty or any other legal safeguards, will be the Court of Lecco.

In case of victory of Erre Di Esse Grafica S.p.A. in an action, the plaintiff must reimburse Erre Di Esse Grafica S.p.A. expenses, including attorneys' fees and court costs, incurred by Erre Di Esse Grafica SpA for its defense.

REFERRAL

Although not expressly provided in this agreement rules apply of Italian law.